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SHIPPING & RETURNS
The Furry Chef Ltd. ("we" and "us") is the operator of
(https://www.furrychef.com) ("Website"). By placing an order through this
Website you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
- Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
Unless specified (see section 6), we will use Royal Mail 1st Class to send your items.
3.1 Return Due To Change Of Mind
The Furry Chef Ltd. will happily accept returns due to change of mind as long as
a request to return is received by us within 14 days of receipt of item and are
returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase OR back to mode of payment originally used at purchase. We will notify you once this has been completed
(The Furry Chef Ltd.) will refund the value of the goods returned but will NOT
refund the value of any shipping paid.
3.2 Warranty Returns
The Furry Chef Ltd. will happily honour any valid warranty claims, provided a
claim is submitted within 30 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect The Furry Chef
Ltd. to process your warranty claim within 10 business days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
- Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 5 business days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 business days. This
varies greatly depending on the country being shipped to and customs in that destination country. We are able to offer a more specific estimate when you have placed your order.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national & bank holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation
- Express Shipping
If you wish to receive your items sooner, contact us directly to set up for DPD or faster shipping. If none is specified, we will send via Royal Mail 1st Class as is our default.
5.1. Same-Day courier may be available within London at cost to customer. Please contact us as soon as you place your order for details.
- Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
- Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and The Furry Chef
Ltd. encourage you to be aware of these potential costs before placing an order
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to The Furry Chef Ltd. at the customers
expense, and the customer will receive a refund for the value of goods paid,
minus the cost of the return shipping. The cost of the initial shipping will not
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
- Customer service
For all customer service enquiries, please submit an enquiry at
firstname.lastname@example.org or use the contact form